Questions and Answers
FAQ
Why choose Scentopia?
Because we're more than just candles. Every product is handcrafted in Malta with care, designed to help you create a home that feels warm, comforting, and uniquely yours. When you shop with Scentopia, you're supporting a small business that pours love into every single order. 💛
What are your products made from?
Our candles and wax melts are hand-poured using premium soy wax and high-quality fragrance oils, carefully selected for a clean, long-lasting scent throw.
Are your products handmade?
Yes! Every product is lovingly hand-poured, labelled, and packed by me here in Malta.
How long do your candles burn?
Our candles have an average burn time of 40–50 hours, depending on how they're cared for.
How do I get the most out of my candle?
Allow the wax to melt all the way to the edges during the first burn, trim the wick to around 5mm before each use, and never burn your candle for more than four hours at a time.
How long do wax melts last?
Each wax melt provides approximately 8–12 hours of fragrance, depending on the scent and your wax warmer.
Can I reuse my wax melts?
Yes! Continue using them until you can no longer smell the fragrance, then allow the wax to cool before removing it safely from your warmer.
How do I use essential oils?
Our essential oils are perfect for diffusers, oil burners, or adding a few drops to your favourite self-care routine. Always follow the recommended usage instructions.
Can I use room sprays on fabrics?
Our room sprays are suitable for refreshing rooms, linens, and soft furnishings. We recommend testing on a small hidden area first.
How long does delivery take?
Orders are usually prepared within 1–3 working days, with delivery across Malta and Gozo following shortly after.
Do you offer free delivery?
Yes! We offer free local delivery on orders over €50.
Can I collect my order?
If collection is available, simply choose the collection option during checkout and we'll let you know when your order is ready.
What if my order arrives damaged?
Please contact us within 48 hours of receiving your order with photos of the damage, and we'll work with you to make it right.
Can I return my order?
Due to the nature of our products, we cannot accept returns on used items. If there's an issue with your order, please get in touch and we'll do our best to help.
Do you create custom candles for weddings or events?
Yes! We love creating personalised candles for weddings, corporate gifts, baby showers, and special occasions. Get in touch to discuss your ideas.
I can't decide on a scent. What do you recommend?
If you're unsure where to start, our best-selling fragrances are a great choice. You can also reach out to us on Instagram or by email—we're always happy to help you find your perfect scent.