Frequently Asked Questions

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What is Scentopia?

Scentopia is a small-batch home fragrance brand bringing you nostalgic, mood-lifting scents. Every candle and wax melt is hand-poured with care, blending retro vibes and modern self-care energy.

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Are your candles handmade?

Yes! Every product is handmade in small batches to ensure quality and consistency. Slight variations may happen - that's the beauty of artisanal work.

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What type of wax do you use?

We use a high-quality soy blend wax for a clean, long-lasting burn with excellent scent throw.

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Are your products cruelty free?

Always. None of our ingredients or finished products are tested on animals.

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Do your candles contain parabens or phtalates?

Nope - all our fragrances are free from parabens and phtalates, so you can enjoy your favourite scents without worries.

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Can I edit or cancel my order after placing it?

If your order hasn't been shipped yet, we'll do our best to help! Send us a message via Whatsapp, Instagram, or our website to chat within 12 hours of placing your order.

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What payment methods do you accept?

We accept cards, PayPal, and other local payment options available at checkout.

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Do you offer delivery in Malta?

Yes! We deliver across Malta within 2-4 working days. Orders over €40 include free delivery.

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Do you deliver to Gozo or internationally?

We currently deliver to Gozo via courier (please allow extra time), and we're working on expanding international shipping soon!

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How much is delivery?

Standard Malta delivery is €10. Orders over €40 are delivered free of charge.

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How will I know when my order is on the way?

You'll receive a confirmation email when your order ships. Local deliveries are handled directly, so we'll also reach out if we need to coordinate a delivery time.

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How can I get the best burn from my candle?

Always trim your wick to 5mm before lighting, and let your candle melt across the entire surface during the first burn. This prevents tunnelling and helps your candle last longer.

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Can I reuse the jar?

Definitely! Once the candle is finished, simply clean out the remaining wax and reuse the jar for storage, decor, or as a plant pot - give it a new life!

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What should I do if my products arrived damaged?

We're sorry that happened! Please contact us within 48 hours of delivery with photos of the issue, and we'll make it right.