Shipping Policy

At Scentopia, we carefully hand-pack every order to ensure it arrives safely and in perfect condition.

Processing Time

All orders are processed within 1–3 business days. During busy periods, product launches, or seasonal sales, processing times may be slightly longer. If there are any unexpected delays, we will contact you as soon as possible.

Shipping

Once your order has been dispatched, you will receive a confirmation email with any available shipping information.

Delivery times may vary depending on your location, the shipping service selected, and external factors that are beyond our control. While we aim to deliver orders as quickly as possible, estimated delivery times are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout and are based on your delivery location and the shipping method selected.

Any promotions offering free shipping will be clearly stated and applied automatically where applicable.

Order Tracking

If tracking is available for your shipment, tracking details will be sent to you once your order has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Lost or Delayed Parcels

If your order appears to be delayed or lost in transit, please contact us and we will work with the shipping provider to investigate.

Once a parcel has been handed over to the courier, delivery is managed by the shipping provider. While we will do everything we can to help resolve any issues, we cannot be held responsible for delays caused by the courier, customs, severe weather, or other circumstances outside of our control.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photographs of the damaged item(s) and packaging so we can assess the situation and provide a suitable resolution.

International Orders

Customers are responsible for any customs duties, taxes, or import fees that may apply in their destination country. These charges are determined by local customs authorities and are not included in our product or shipping prices.

Contact Us

If you have any questions regarding shipping or your order, please don't hesitate to get in touch through our contact page or by emailing our customer support team.